Facilitation (a way of helping groups work together):
Facilitation is a management skill. The Guidance Firm possesses it! When people are face-to-face, they need to talk and to listen. When there are several people involved, especially if they don't know each other or they disagree sharply, getting the talking, listening, and deciding sequence right is hard. Often, it is helpful to have someone who has no stake in the outcome assist in managing the conversation. Of course, a skilled group member can, with the concurrence of the participants, play this role, too. As the parties try to collect information, formulate proposals, defend their views, and take account of what others are saying, a facilitator reminds them of the ground rules they have adopted and, much like a referee, intervenes when someone violates the ground rules. The facilitator is supposed to be nonpartisan or neutral.

Mediation (a way of helping parties deal with strong disagreement):
While facilitators do most of their work "at the table" when the parties are face-to-face, mediators are often called upon to work with the parties before, during, and after their face-to-face meetings. Mediators work in an extraordinarily wide range of conflict situations. Mediation is both a role and a group management skill. The Guidance Firm has mediation skills enabling the brokering of business agreements by putting those skills to use.